Job Openings

2018-11-08: Field Service Engineer – London and South West

Stago UK are looking to recruit a Field Service Engineer to cover the North London and South Western territories. The role will involve working within a team of field service engineers and application specialists to ensure planned and reactive interventions are completed in a timely manner. The ideal candidate will be flexible and possess strong customer facing skills. Extensive product training will be provided at our Headquarters in Paris. 
Duties include:

  • Responds promptly to customer needs; Solicits customer feedback to improve service.
    Displays courtesy and sensitivity; Manages difficult or emotional customer situations.
  • Installs and decommissions instruments in accordance with Stago’s specifications.
  • Ability to investigate and troubleshoot complex issues to determine the root cause. Performs
    corrective actions in a timely manner.
  • Adheres to all company policies and procedures for proper operation of Stago’s
    instrumentation.
  • Autonomously plan and schedule the completion of preventative maintenance to ensure the company’s KPI’s are achieved.
  • To comply with daily administration requirements and spare parts management.
  • Document and record information to be included in the repair records in accordance with company policies and regulatory agencies; Complete administrative tasks correctly and on
    time.
  • Observe Health and Safety procedures at all times. Report potentially unsafe conditions and respect patient data confidentiality.
  • Provide backup cover for other territories including other European countries when required. There may also be a requirement to stay away from home for up to 5 days. 

Candidates must also be willing to participate in an “On-Call Support” rota for approximately 1 week in every 4. This may vary when absence cover is needed.
Applicants with industry related experience are desirable but not essential and must have a minimum of 5 years’ engineering experience.
The candidate will also have a minimum HND qualification in Electrical/Electronic Engineering or similar discipline.

If you like the sound of this challenging position please send your CV and covering letter to phil.omalley@nullstago.com. The deadline for applications is the 25th Nov 2018.

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